Digitalisation of Quality Assurance: Lessons from the COVID-19 Disruption for the Future

How has the COVID-19 pandemic affected accreditation site visits and the connected project cycles? What implications does digitalisation in quality assurance (QA) pose ahead? Based on a study of online accreditation site visits conducted for the Indonesian National Accreditation Agency for Higher Education / Badan Akreditasi Nasional Perguruan Tinggi (BAN-PT), Indonesia, the “Digitalisation of Quality Assurance: Lessons from the COVID-19 Disruption for the Future” Report presents an overview of the frameworks and models in the digitalisation of the QA, good practices in the implementation of QA processes, and e-learning frameworks and standards. The study analysed pilot virtual site visits (VSV) conducted by BAN-PT and two other QA agency case studies in Catalonia and Malaysia to identify opportunities for and challenges to the continuation of VSVs in the future; and an outline for effective VSVs and recommendations which could enhance BAN-PT’s virtual site accreditation visits but may also provide a model for other countries in ASEAN and beyond.

The content of the report covers:

  • The state of digitalisation of quality assurance (QA);
  • Analysis of virtual site visit (VSV) recordings and lessons from focus groups;
  • Lessons from case studies of the Catalan University Quality Assurance Agency (AQU Catalunya, Spain) and the Malaysian Qualifications Agency (MQA);
  • Guidance on effective virtual visits, and
  • Recommendations for BAN-PT.

This report was written by Ms. Fiona Crozier and Dr. Hazman Shah Abdullah with the support of the DAAD under its DIES programme. Funding was provided by the German Federal Ministry of Economic Cooperation and Development (BMZ).

CLICK HERE to read the full report.

About DIES

The Dialogue on Innovative Higher Education Strategies (DIES) programme is jointly managed by the DAAD and the German Rectors’ Conference (HRK). It offers various programme components that foster the competencies of academic staff and contribute to the enhancement of institutional management at universities in developing countries, such as training courses and dialogue events. In addition, the activities facilitate exchange on matters of higher education management between participants from Germany and the respective partner countries. What all DIES components have in common is that they pursue a practical approach, facilitating change by means of developing the skills and competencies of individual staff members. DIES thereby aims at improving institutional higher education management as well as aligning higher education systems with national and regional development goals, so as to contribute, in the long run, to stronger and more international universities in developing countries. The programme is funded by the German Federal Ministry of Economic Cooperation and Development (BMZ).

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